Short presentation explaining how to safely access Kraken, protect credentials, and where to find official help and status information.
Access to your Kraken account grants control of funds and trading. A secure sign-in process, combined with layered protections like two-factor authentication (2FA), reduces the risk of unauthorized access, phishing, and account takeovers.
Typical sign-in requires your username or email and password. Kraken also supports enhanced authentication mechanisms (see 2FA and passkeys) for sign-in protection.
Always use Kraken’s official sign-in pages and bookmarks rather than links from unsolicited emails. Official sign-in entry points and identity services should be verified before entering credentials.
Enable 2FA on your account: this requires a second factor (an authenticator code or passkey) in addition to your password. 2FA is one of the most effective defenses against credential theft.
Kraken supports authenticator apps and modern passkeys. Passkeys are typically more resistant to phishing because they are tied to the device and site origin.
Phishing sites often mimic Kraken but use slightly different domains or URLs. Never enter credentials into a page you reached from an unsolicited email — type the official address into your browser or use a trusted bookmark.
Report phishing attempts to Kraken support immediately and, if needed, lock your account or change passwords. Kraken provides a reporting flow for suspicious communications.
If sign-in fails, consult Kraken’s official troubleshooting steps: verify account email/username, password, 2FA state, and check Kraken’s status page for service interruptions.
Kraken offers 24/7 support channels, including live chat and support forms — use official support pages rather than community forums for sensitive issues.
When using Kraken APIs, keep your API keys secret, restrict permissions, and use signed requests following Kraken’s API authentication guidelines. If your keys are exposed, revoke them immediately.